Privacy policy

Privacy Policy

Effective Date: September 25, 2025


  1. Introduction

PeptideSupply.us is owned and operated by Elemental Health LLC, a California-registered company dedicated to providing research-grade peptides exclusively for laboratory and research purposes. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency.

Company Information:

  • Business Name: Elemental Health LLC

  • Address: 3419 E Chapman Ave, Suite 400, Orange, CA 92869

  • Email: info@peptidesupply.us

  • Website: PeptideSupply.us


  1. Information We Collect

Personal Information

We collect only the minimum information necessary to process your research orders and provide customer support:

  • Contact Information: Name, email address, phone number (optional)

  • Shipping Information: Billing and shipping addresses

  • Payment Information: Transaction records for Zelle, ACH, or wire transfers (we do not store payment credentials)

  • Order Information: Product selections, quantities, and order history

  • Communication Records: Customer service interactions and support inquiries

Automatically Collected Information

  • Website Analytics: IP address, browser type, device information, pages visited

  • Cookies: Session data, preferences, and site functionality (see Section 6)

  • Server Logs: Access times, referring URLs, and technical performance data

Information We DO NOT Collect

  • Medical or health information

  • Credit card or sensitive payment data (stored by third parties only)

  • Personal research data or experimental results

  • Biometric or genetic information


  1. How We Use Your Information

We use collected information solely for legitimate business purposes:

Primary Uses

  • Order Processing: Fulfilling research peptide orders and managing inventory

  • Customer Service: Responding to inquiries and providing technical support

  • Shipping & Logistics: Coordinating delivery through our carrier partners

  • Quality Assurance: Maintaining product quality and customer satisfaction

Secondary Uses

  • Site Improvement: Analyzing website performance and user experience

  • Compliance: Meeting legal obligations and regulatory requirements

  • Security: Protecting against fraud and unauthorized access

Marketing Communications

  • We send only transactional emails (order confirmations, shipping notifications)

  • Educational content may be shared with explicit consent only

  • No unsolicited marketing or promotional materials


  1. Information Sharing and Disclosure

We maintain strict controls over your personal information and share it only when necessary:

Service Providers

We work with trusted third parties who are contractually bound to protect your data:

  • Shopify: E-commerce platform for order management and processing

  • USPS/UPS: Shipping carriers for order delivery

  • Payment Processors: ACH, Zelle, and wire transfer processing

  • Analytics Providers: Website performance and security monitoring

Legal Requirements

We may disclose information when required by law or to protect our legal interests:

  • Compliance with valid legal processes (subpoenas, court orders)

  • Protection of our rights, property, or safety

  • Investigation of fraud or security breaches

  • Regulatory compliance and reporting requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business, subject to the same privacy protections.

No Sale or Rent

We never sell, rent, or lease personal information to third parties for marketing purposes.


  1. Data Security

Security Measures

We implement industry-standard security practices:

  • Encryption: SSL/TLS encryption for all data transmission

  • Access Controls: Restricted access to personal information on a need-to-know basis

  • Regular Monitoring: Continuous security monitoring and vulnerability assessments

  • Secure Storage: Protected servers with regular security updates

Limitations

While we maintain robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

 

  1. Cookies and Tracking Technologies

Types of Cookies

  • Essential Cookies: Required for basic site functionality and order processing

  • Analytics Cookies: Help us understand site usage and improve performance

  • Preference Cookies: Remember your settings and enhance user experience

Your Cookie Choices

  • Most browsers allow you to control cookie settings

  • Disabling essential cookies may limit site functionality

  • You can opt out of analytics cookies without affecting core features

Third-Party Tracking

  • We use Google Analytics with anonymized IP addresses

  • No personal information is shared with advertising networks

  • We do not participate in cross-site tracking or behavioral advertising


  1. Your Privacy Rights

Access and Control

You have the right to:

  • Access: Request a copy of your personal information

  • Correction: Update or correct inaccurate information

  • Deletion: Request removal of your personal information (subject to legal requirements)

  • Portability: Receive your data in a structured, machine-readable format

  • Objection: Object to certain processing activities


How to Exercise Your Rights

Contact us at info@peptidesupply.us with:

  • Clear identification of your request

  • Verification of your identity

  • Specific information you want to access, correct, or delete We will respond to verified requests within 30 days.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act. Contact us for specific CCPA requests or questions.

 

  1. Data Retention

Retention Periods

  • Order Information: Retained for 7 years for business and tax purposes

  • Customer Communications: Retained for 3 years for support purposes

  • Website Analytics: Aggregated data retained for 2 years

  • Marketing Preferences: Retained until you opt out or request deletion

Deletion Process

When information is no longer needed, it is securely deleted or anonymized according to our data retention schedule.

 

  1. International Users

United States Focus

PeptideSupply.us operates exclusively within the United States and ships only to US addresses. Our services are designed for US-based research institutions and comply with US regulations.

Limited International Processing

If you access our website from outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

 

  1. Age Requirements

18+ Only

Our services are restricted to individuals 18 years of age or older. We do not knowingly collect information from minors under 18.

Verification

By using our services, you confirm that you meet the minimum age requirement.


  1. Changes to This Privacy Policy

Updates

We may update this Privacy Policy to reflect:

  • Changes in our business practices

  • New legal requirements

  • Enhanced privacy protections

Notification

  • Updated policies will be posted on our website

  • The "Effective Date" will reflect the most recent revision

  • Material changes will be communicated via email to registered users


  1. Contact Information

Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: info@peptidesupply.us

Mail: Elemental Health LLC, Privacy Officer

3419 E Chapman Ave, Suite 400, Orange, CA 92869

Response Time

We strive to respond to all privacy inquiries within 5 business days.

Last Updated: September 25, 2025

Version: 1.0