Refund policy

Returns and Refunds Policy

Effective Date: September 25, 2025


No Returns Policy

Due to the specialized nature of research peptides, regulatory requirements, and product integrity considerations:

NO RETURNS ARE ACCEPTED

NO EXCHANGES ARE PERMITTED NO REFUNDS WILL BE PROVIDED

This policy applies to all products sold by PeptideSupply.us without exception.

 

Why No Returns?

Regulatory Compliance

  • Research peptides are specialized materials subject to strict handling requirements

  • Regulatory guidelines prohibit the return of research chemicals once shipped

  • Chain of custody requirements cannot be maintained for returned products

Product Integrity

  • Peptide stability cannot be guaranteed once products leave our controlled environment

  • Temperature variations and handling during transit may affect product quality

  • We cannot verify proper storage conditions after delivery

Safety Considerations

  • Research materials require specific handling and storage protocols

  • Contamination risks increase with product returns

  • Laboratory safety standards prohibit accepting returned chemicals


Product Replacement Policy

We will replace products ONLY in the following specific circumstances:

Eligible Replacement Scenarios

    1. Shipping Error by PeptideSupply.us

      • Incorrect product shipped due to our fulfillment error

      • Wrong quantity shipped

      • Missing items from order

    1. Product Damage During Shipping

      • Physical damage to product containers during transit

      • Leakage or contamination during shipping

      • Temperature damage (with carrier confirmation)

    1. Manufacturing Defects

      • Product purity below guaranteed specifications (verified by COA)

      • Contamination identified through laboratory analysis

      • Manufacturing defects verified by our quality control team

    Replacement Request Process

    Step 1: Contact Us Immediately

    • Email info@peptidesupply.us within 48 hours of delivery

    • Include your order number in the subject line

    • Provide detailed description of the issue

     

    Step 2: Submit Required Documentation

    • Order confirmation number

    • Product lot number (found on label)

    • Clear photographs of the issue

    • Original packaging (must be retained)

    • COA comparison (if applicable)

     

    Step 3: Investigation Process

    • Our quality team will review your claim within 2-3 business days

    • Additional documentation may be requested

    • Laboratory testing may be required for quality issues

    • Decision notification will be provided via email

     

    Step 4: Approved Replacements


    If replacement is approved:

    • Replacement product will ship within 2-3 business days

    • Same shipping method as original order (or upgraded at our discretion)

    • Tracking information provided

    • No additional charges to customer


    Replacement Limitations

    Time Restrictions

    • 48-hour reporting window from delivery date

    • Claims reported after 48 hours will not be eligible

    • Replacement requests must be made by the original purchaser


    Documentation Requirements

    • All original packaging must be retained

    • Photographs must clearly show the issue

    • COA and product labels must be legible

    • Detailed description of problem required


    Exclusions from Replacement

    Replacements will NOT be provided for:

    • Customer error in product selection

    • Buyer's remorse or change of research direction

    • Storage issues after delivery (improper temperature, contamination)

    • User error in reconstitution or handling

    • Subjective quality concerns not verified by testing

    • Delayed reporting beyond 48-hour window

    • Missing documentation or packaging

    Quality Guarantee

    Certificate of Analysis (COA)

    • Every product includes a COA verifying purity and composition

    • Minimum 99% purity guarantee on all peptide products

    • Third-party testing results available upon request

    • Batch-specific documentation provided

    Manufacturing Standards

    • All products manufactured in FDA-registered facilities

    • Research-grade quality control protocols

    • Pharmaceutical-standard manufacturing processes

    • Complete chain of custody documentation


    Alternative Solutions

    While we cannot offer returns or refunds, we are committed to customer satisfaction:

    Product Education

    • Comprehensive product information available on website

    • Scientific literature and research references provided

    • Customer service support for product selection guidance

    • Technical support for research applications

    Quality Assurance

    • Rigorous quality control testing before shipment

    • Proper packaging and shipping protocols

    • Temperature-controlled storage and handling

    • Regular facility inspections and certifications

    Contact Information

    Quality Issues

    For quality concerns or replacement requests:

    • Email: info@peptidesupply.us

    • Subject Line: "Quality Issue - Order #[Your Order Number]"

    • Response Time: Within 24 hours during business days

    General Questions

    For questions about this policy:


    Legal Disclaimer

    This returns and refunds policy is part of our Terms of Use and is legally binding. By placing an order, customers acknowledge and agree to these terms.

    Research Use Only

    All products are sold exclusively for laboratory research purposes and are not intended for human consumption, therapeutic use, or medical applications.

    Customer Responsibility

    Customers are responsible for:

    • Proper product selection for their research needs

    • Appropriate storage and handling after delivery

    • Compliance with all applicable regulations

    • Understanding that research materials cannot be returned



    IMPORTANT: Please review this policy carefully before placing your order. Contact us with any questions before purchase to ensure the products meet your research requirements.

    Last Updated: September 25, 2025